Frequently Asked Questions

GENERAL

Semi-custom invitations and stationery orders should be made four to six months prior to the date you plan to send out your invitations. Custom invitations process should begin 8-9 months before your wedding.

The recommendation is to send out invitations six to eight weeks before the event. If you’ll be inviting out-of-town guests and would like to send out “save-the-date cards” matching the rest of your package, those cards should be sent out four to six months prior to the event.

Yes, most of our semi-custom invitations can be modified to match your wedding colors. However, keep in mind that all monitors display color differently. Your invitation or stationery may not exactly match what you see on your screen. Because of this we will not be able to accept returns.

If you are concerned about colors, we highly recommend ordering a sample prior to placing your order. 

Yes, samples of each design are available for purchase. Samples cannot be customized with your wording, however you are able to request alternative color swatches. 

ORDERING

Yes, there is a minimum of 50 for all orders.

Yes, we can create a custom order just for you. A design fee will apply.

Yes, we accept rush orders for an additional fee. Since there are times where we can be very busy, please contact us to see if we can accommodate your time frame.

All orders are subject to material availability. The more time you give us, the greater the guarantee that your particular material will be in stock. In the event of a backorder, we will substitute coordinating available product.

Please keep in mind that all invitations and stationery are handmade. The time frame depends on the complexity and quantity required. An order of 100 – 200 invitations will normally take around 6 to 8 weeks to complete. Any order less than 100 will take around 4 to 6 weeks.

Almost all of our invitations include envelopes. The item description section of each product outlines what all is included in the cost. 

PERSONALIZATION

All of our designs can be personalized with your wording. Just enter the wording you would like when completing your order or when filling out the Invitation Personalization form.

We will try our best to accommodate font change requests. Often there are alternatives to the font displayed on our invitations and stationery. We may also be able to switch to any other font requested.

Yes, the orientation can often be changed from horizontal to vertical and vice versa.

PAYMENT

The Invite Station accepts payments by MasterCard, Visa, Discover, American Express or PayPal.

SHIPPING

We usually ship via USPS and UPS.

Yes, we ship to most countries worldwide. We ship via your chosen delivery method.

 

You may be charged custom fees for purchases entering your country from the US. The Invite Station is not responsible for delays caused by customs or VAT taxes.

 

We are not responsible for any lost packages.

You’ll receive a shipping confirmation email once your order is on its way to you which will include a tracking number. 

Insurance for all orders can be purchased upon request and will be billed to the customer accordingly.

ORDER ISSUES

Your stationery will be printed exactly as shown on the approved proofs. If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.

policies

Expedited shipping service can be arranged upon customer request. Taxes, duties and brokerage fees are not included in the price of Priority Mail shipping and are the responsibility of the buyer. 

 

Priority Mail is frequently delayed at customs. If you choose this method, we ask that you have at least an 10 week delivery window. The Invite Station is not responsible for delays due to customs. 

Orders are carefully packaged together for shipment. Arrival of your order is based upon the estimated shipping date plus the shipping method you choose.  A shipping confirmation will be sent for all orders which will include a tracking number. Insurance for all orders can be purchased upon request and will be billed to the customer accordingly.

 

Disclaimer: The Invite Station is not responsible for lost, stolen, or damaged packages during the shipping process, as we have no control of the package once it leaves us. Please make sure your address is correct on all accounts. We are only responsible for your order up until we ship the package. Once the package is out of our hands, we are no longer responsible for the package.

 

For international orders, everything above applies with the addition that clients assume all responsibility for taxes, customs, and/or any fees associated with their country during customs and are in no way the responsibility of The Invite Station.

You may cancel your order before printing. If you are not satisfied with your design, you may cancel your order and receive a full refund. Once your order is approved for printing, it immediately goes into production and cannot be cancelled. 

Due to the personalized nature of our invitations, all sales are final. There are no returns or exchanges. Once we acknowledge the proof approval, a refund cannot be given. Any mistakes that were overlooked during the proofing process will be the client’s responsibility and re-print fee will apply. Please make sure to review the proof carefully for accuracy before signing off.

The Invite Station has the right to cancel an order if, in any event, the customer or anyone associated with the customer is unreasonable or being extremely difficult to work with. Cost incurred to date such as supplies, materials, deposits, or already produced products will be billable and deducted from the order total before any refund is given. 

 

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